Returns & Exchanges

At Billiards.com, Inc, we want you to be completely satisfied with your equipment, which is why we offer a 30-day return policy on most new, unused items in their original packaging. Whether it is a cue that doesn't feel right or a table accessory that isn't the perfect fit, we are here to ensure your game stays on track.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone to obtain a Return Merchandise Authorization (RMA) number and confirm your item's eligibility.

• 2.
  Secure Packaging

  Carefully pack your items in their original manufacturer's packaging, ensuring that pool cues are supported to prevent warping or damage during transit.

• 3.
  Label and Ship

  Clearly write the RMA number on the outside of the shipping box and send the package to our distribution center using a trackable shipping method.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned gear, we will process your refund or exchange within 5 to 7 business days.